F0657 F657: Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
D

Failure to Involve Residents and Representatives in Ongoing Care Planning

Veranda Gardens Nursing & Rehabilitation CenterCincinnati, Ohio Survey Completed on 01-20-2026

Summary

The deficiency involves the facility’s failure to develop and maintain complete, interdisciplinary care plans with resident and representative participation, as required. Record review showed that one resident admitted with multiple diagnoses including cerebral infarction, chronic pain, carotid stenosis, depression, anxiety, aphasia, diabetes, hypertension, atrial fibrillation, and hyperlipidemia had an MDS indicating moderately impaired cognition and moderate depression. This resident reported not remembering ever having a care conference with the IDT to discuss care concerns or his care plan. His guardian, assigned in August 2025, stated she had not been invited to or attended any care conference for him. The Administrator confirmed there was no documented evidence of care conferences or IDT plans of care for this resident since 2024. Two additional residents, both cognitively intact per their MDS assessments and with extensive medical histories including quadriplegia, toe amputations, atherosclerosis of the aorta, diabetes, prior myocardial infarction, colostomy, malnutrition, alcohol abuse, mood disorder, hypertension, contractures, and neurogenic bladder, also reported lack of ongoing care conference involvement. One resident stated he had only one care conference upon admission and had not been invited to or had any additional care conferences, and that he had never seen his care plan or been told what was in it. The other resident reported not being invited to or attending a care conference since transitioning from skilled care to LTC in late 2024 and stated she had not seen her care plan nor been informed of its contents. The SSD reported that care conferences are done on admission, quarterly, annually, and upon request, and that residents and responsible parties are invited, but also acknowledged that few attend. The Administrator verified there was no documented evidence of care conferences or IDT plans of care for these residents since 2024, affecting three of four residents reviewed for care planning and care conferences.

Penalty

No penalty information released
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The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.

Resources

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See other F0657 citations in Ohio
Failure to Timely Update Care Plan After Resident Fall
D
F0657 F657: Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Short Summary

A resident with osteomyelitis, type II DM, and dementia had an existing care plan identifying fall risk and a goal to remain free from fall-related injury. After the resident experienced a fall that led to hospital transfer, staff implemented new fall interventions such as bedside reorientation and visual cues to use the call light, but these interventions were not added to the written care plan until weeks later. The DON confirmed the care plan did not reflect the current fall interventions during this period, contrary to the facility’s care planning policy.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to Conduct and Document Required Care Conferences
D
F0657 F657: Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Short Summary

The facility failed to conduct and document required periodic care conferences for two residents, despite multiple comprehensive, quarterly, and significant change MDS assessments and a policy requiring periodic care conferences with resident and/or family participation. One resident with Parkinson’s disease, post-stroke hemiplegia, TIA, DMII, and depression had only two documented care conferences over a year, while another resident with aphasia, cerebrovascular disease, DMII, gait difficulty, coagulation defect, depression, and muscle weakness had no documented care conferences in the past year, aside from a declined invitation to the representative. The UCC confirmed that care conferences were expected to occur quarterly and that no additional documentation existed for either resident.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to Conduct and Complete Quarterly Interdisciplinary Care Conferences
E
F0657 F657: Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Short Summary

The facility failed to conduct and complete quarterly interdisciplinary care conferences for multiple residents with complex medical conditions, including cardiovascular disease, COPD, dementia, and psychotic disorders. Although required MDS assessments and care plans addressing issues such as skin integrity, nutritional risk, and psychotropic medication monitoring were in place, the electronic records showed only sporadic care conferences, many of which were marked in error status or left incomplete with missing signatures and sections. Residents and families reported not participating in quarterly care conferences, and a corporate RN confirmed that the conferences were not held as required and that the facility’s policy calling for resident/family involvement and IDT participation in care planning was not followed.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to Revise Care Plan After Repeated Resident-to-Resident Incidents
D
F0657 F657: Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Short Summary

The facility failed to update a cognitively intact resident’s care plan after two separate incidents in which the resident entered another resident’s room despite staff instruction. Following the first incident, staff verbally directed the resident not to enter the other resident’s room and demonstrated an alternate route to the back area for smoking and activities to avoid passing that room. A second incident occurred with the same two residents, and staff again reminded the resident to leave the room. Although the resident had dementia and existing care plan interventions addressing cognitive function and need for verbal cues, the care plan was not revised to include the new, specific interventions related to avoiding the other resident’s room and using the alternate route, as confirmed by the DON.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to Conduct and Document Required Initial and Quarterly Care Plan Conferences
E
F0657 F657: Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Short Summary

The facility failed to conduct and document required initial and quarterly care plan conferences with multiple residents and/or their representatives, despite facility policy requiring conferences within seven days of admission and quarterly thereafter. Several residents with complex conditions such as ALS, COPD, diabetes, severe malnutrition, vascular dementia, and chronic respiratory failure had intact cognition and completed MDS assessments, yet had either no care conferences or large gaps between conferences. Some residents reported never being invited to or aware of care plan meetings, and one resident with severe cognitive impairment had no documented initial conference with the responsible party. The Social Service Director and Social Work Director confirmed that conferences were not held or documented, sometimes citing behavioral issues, difficulty reaching family, or undocumented verbal discussions, without the required documentation of attempts, refusals, or explanations in the medical record.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to Conduct Timely Admission and Quarterly Care Conferences
E
F0657 F657: Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Short Summary

The facility failed to conduct required admission and quarterly care conferences in a timely and consistent manner for multiple residents. One resident with stroke-related hemiplegia had no care conferences documented after an early conference, and another resident with ESRD, polyneuropathy, and an above-knee amputation had no care conferences at all and reported being upset and uninformed about discharge planning. A resident with traumatic brain injury and cognitive communication deficit did not receive a 72-hour admission conference, and another resident with a thoracic spinal cord lesion and paraplegia had no quarterly conferences after a certain point. Only one cognitively intact resident with multiple serious diagnoses had a properly documented 72-hour admission conference. These practices did not align with the facility’s policy requiring IDT care conferences at admission, quarterly, annually, with significant change, at discharge as needed, and as needed.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.

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