Unqualified Staff Directing Social Services Department
Summary
The facility failed to ensure that its social services department was directed and supervised by a qualified social worker as required by State regulation for more than nine years. The Social Services Director (SSD) reported being the only staff member in the social services department and confirmed having worked in that role for over nine years without holding a bachelor's degree in any field. The SSD stated their only training for the position was a certificate course completed in 1997, with no continuing education or additional training since that time. Review of the SSD's 1997 resume showed high school as the highest level of education completed. Review of two SSD job descriptions dated July 2022 and December 2025 showed that the earlier version required a Bachelor of Science in Social Work and two years of experience, with an MSW preferred, while the later version listed those qualifications only as preferred and, according to the Operations Manager (OM), effectively removed any minimum education or experience requirements. The Administrator (ADM) confirmed that the SSD was the only staff member in the social services department and that there was no qualified social worker supervising or directing the department, and acknowledged awareness that the SSD did not meet qualified social worker requirements. Facility policy dated February 2024 stated that the director of social services was a qualified social worker, and the facility assessment from December 2025 identified a need for a full-time social worker on AM and PM shifts. State regulations reviewed defined social work services and required that the social work service unit be organized, directed, and supervised by a social worker, which was not met in this facility, resulting in all residents receiving social services from unqualified staff.
Penalty
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The facility failed to ensure LPNs practiced within their professional standards and defined scope when one LPN independently assessed, measured, and staged pressure ulcers for two residents with significant cognitive and physical impairments, including heel and sacral pressure injuries. This LPN regularly performed wound assessments and staging when the wound NP was unavailable, yet facility job descriptions for treatment and unit nurse roles did not include pressure ulcer assessment or staging responsibilities, and no LPN job description was available to support this practice.
The facility did not ensure that employees received and completed required annual training, as staff were provided with in-service packets to sign in advance of the actual due date, and some only briefly reviewed the materials or were unsure of their location. The Human Resource Director lacked a system to track training completion after discontinuing the online program, and the Administrator confirmed that other education provided was insufficient. This affected all employees reviewed and had the potential to impact all residents.
An LPN failed to follow professional standards by preparing and administering medications for two residents at the same time, instead of handling each resident's medications separately as required. Both residents had complex medical conditions and multiple medications ordered, and the facility's policy and CDC guidelines specify that medications should be prepared and administered for one resident at a time to prevent contamination or infection.
LPNs Performed Pressure Ulcer Staging Outside Defined Scope and Job Descriptions
Penalty
Summary
The deficiency involves the facility’s failure to ensure that LPNs practiced within their professional standards and scope of training regarding pressure ulcer assessment and staging, as required by applicable laws and accepted professional standards. For Resident #20, who had Alzheimer’s disease, depression, spinal stenosis, osteoarthritis, severe cognitive impairment, dependence for most ADLs, incontinence, and was at risk for pressure ulcers, multiple skin issue assessments were completed by LPN #1500. These assessments documented an in-house acquired right heel unstageable pressure ulcer with specific measurements and tissue composition, followed by subsequent documentation of the same right heel wound as a stage 3 pressure ulcer on later dates, with changing measurements and wound bed composition. On observation and interview, LPN #1500 confirmed that she personally measured and staged the right heel pressure ulcer and would document the assessment in the chart. The DON verified that LPN #1500 was the one who staged and measured this resident’s right heel pressure ulcer on three specific dates. For Resident #30, who was admitted with diagnoses including severe protein calorie malnutrition, hemiplegia and hemiparesis after cerebral infarction, muscle weakness, and a stage 4 sacral pressure ulcer, LPN #1500 also completed skin issue assessments. These assessments documented a sacral stage 4 pressure ulcer with detailed measurements and wound bed composition on two separate dates. The DON confirmed that LPN #1500 assessed, staged, and measured this resident’s sacral stage 4 pressure ulcer on those dates. Review of the facility job descriptions for the Treatment Nurse and Unit Manager positions showed no inclusion of pressure ulcer wound assessments, including measuring, staging, and assessments, in their essential functions. The facility was unable to provide any job description for LPNs, and thus there was no documented authorization or role definition for LPNs to perform pressure ulcer wound assessments and staging, despite LPN #1500 performing these functions for at least two residents.
Failure to Ensure Required Annual Staff Training
Penalty
Summary
The facility failed to ensure that employees received the required annual training as mandated by applicable laws and regulations. Review of personnel files for 13 employees revealed that staff were provided with two types of in-service packets, which they signed to acknowledge receipt and review. However, some employees signed these packets upon hire or in advance of the actual annual due date, indicating that the training may not have been completed at the appropriate time. Additionally, the packets were distributed for the upcoming year, and signatures were obtained before the information was reviewed. Interviews with staff confirmed that some employees only briefly reviewed the materials or were unsure of the location of their packets, suggesting that the training was not effectively delivered or tracked. The Human Resource Director stated that the facility had discontinued its online training program and replaced it with the packet system, but did not have a method to track completion of education otherwise. The Administrator acknowledged that other training provided by the DON throughout the year was insufficient, as it was not conducted monthly. This deficiency affected all 13 employees reviewed and had the potential to impact all 111 residents in the facility.
Failure to Follow Professional Standards for Medication Administration
Penalty
Summary
The facility failed to ensure that medications were administered to two residents according to professional standards of practice. During an observation, an LPN dispensed medications for two residents into two medication cups at the same time and proceeded to administer the medications, rather than preparing and administering medications for one resident at a time as required by accepted standards. The LPN confirmed during interview that medications should have been dispensed and administered separately for each resident. Both residents involved had complex medical histories, including conditions such as atrial fibrillation, hypertension, heart disease, and Alzheimer's disease, and had physician orders specifying multiple medications to be administered upon rising. Review of CDC nursing standards and facility policy confirmed that medications should be prepared for one resident at a time and administered in accordance with professional standards to prevent contamination or infection.
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